REFUND, CANCELLATION & REPLACEMENT POLICY

OVERVIEW

At TRIDI, we specialize in 3D printed products, customized items, and digital assets, many of which are made-to-order. Due to the nature of these products, our policies are designed to ensure transparency and fairness for both parties.

1. ORDER CHANGES & MODIFICATIONS

Any request for order changes, modifications, or replacements must be made within 24 hours of placing the order
Once production has begun (especially for 3D printed or customized products), no changes will be accepted

2. CANCELLATION POLICY

General Cancellation Rules

Orders can be cancelled within 24 hours of purchase
Post 24 hours, cancellation is subject to approval and may not be possible if production/shipping has begun

Cancellation Charges

A 5% processing fee + applicable GST will be deducted from all approved cancellations
If cancellation is requested after dispatch, shipping charges will also be deducted

3. NON-REFUNDABLE DEPOSITS (NRD)

Certain orders (including custom builds, pre-orders, or limited-edition 3D items) may require a Non-Refundable Deposit (NRD)
In case of cancellation, the NRD amount will be forfeited

Special Cases (High-Value / Custom Orders)

For premium/custom projects, TRIDI may charge 25–35% advance deposit
This deposit is strictly non-refundable under any circumstances

4. REFUND POLICY

Refunds are applicable only under the following conditions:

Incorrect product delivered
Product received in a damaged condition
Major manufacturing defect (subject to verification)

Important Conditions

Issue must be reported within 48 hours of delivery
Unboxing video is mandatory for any claim
Product must be returned in original condition and packaging

Refund Timeline

Refunds will be processed within 7–9 working days from the date of approval

5. REPLACEMENT POLICY

Eligibility

Replacements are considered only if:

Product is damaged in transit
Wrong item delivered

Important Rules

Manufacturing defect replacements are not guaranteed and are subject to evaluation
Product must be returned in original packaging and condition
Any tampered, used, or damaged product will not be eligible

Process

Share unboxing video within 48 hours
Product evaluation by TRIDI team
Replacement processed after approval

6. NON-RETURNABLE / NON-REFUNDABLE ITEMS

The following items are strictly non-returnable and non-refundable:

Customized / personalized products
3D printed made-to-order items
Digital products / STL files / downloads
Sale / discounted items
Products with opened seal or packaging

7. IMPORTANT CUSTOMER GUIDELINES

Unboxing Documentation

A clear unboxing video is mandatory for all claims
Claims without video proof will not be entertained

Opened Packages

No return/refund/replacement will be accepted if:
- Product seal is broken
- Packaging is opened or tampered

Pre-Dispatch Proof

TRIDI may share product images/videos before shipping
Customers can request visuals via Customer Support (WhatsApp) before dispatch

8. SHIPPING & RETURN CONDITIONS

Return shipping (if applicable) must be done securely
TRIDI is not responsible for damage during return shipping if not properly packed

9. RIGHTS RESERVED

TRIDI reserves the right to:

Approve or reject any refund/replacement request
Modify this policy at any time
Refuse claims that do not meet policy requirements

10. CONTACT DETAILS

📧 Email: sales@advisio.in
📱 WhatsApp: +91 9372008475
📍 Address: Mumbai, Maharashtra, India