SHIPPING POLICY

OVERVIEW

At TRIDI, we specialize in 3D printed products, customized items, and digital assets. Since many of our products are made-to-order, shipping timelines may vary based on product type and customization requirements.

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1. DELIVERY COVERAGE

• We currently ship across India
• International shipping may be available upon request

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2. ORDER PROCESSING TIME

Processing time depends on the nature of the product:

Standard Products

• Processing time: 2–4 working days

3D Printed / Customized Products

• Processing time: 5–10 working days (depending on complexity or volume)

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3. SHIPPING & DELIVERY TIME

Once dispatched, estimated delivery timelines are:

• Metro Cities: 2–4 working days
• Non-Metro / Remote Areas: 4–7 working days

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4. SHIPPING CHARGES

• Free shipping on orders above ₹2000.
• Standard shipping charges apply below this amount

Important Notes

• Shipping charges are non-refundable
• Additional charges may apply for:
  • Express delivery
  • Remote locations
  • Heavy / volumetric 3D items

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5. ORDER TRACKING

• Tracking details will be shared via:
  • Email
  • WhatsApp
• Customers are responsible for tracking their shipments once dispatched

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6. DELIVERY ATTEMPTS

• Our courier partners will attempt delivery 2–3 times
• If the customer is unavailable:
  • Order may be returned to origin
  • Re-shipping charges will be applicable

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7. FAILED DELIVERY / INCORRECT ADDRESS

• Customers must provide accurate and complete shipping details
• TRIDI is not responsible for:
  • Delays due to incorrect address
  • Failed delivery due to unavailability

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8. DELAYS & EXCEPTIONS

Delivery may be delayed due to:

• High order volume
• Custom production timelines
• Logistics issues
• Weather or unforeseen events

TRIDI will not be liable for delays caused by third-party courier services

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9. PARTIAL SHIPMENTS

• Orders containing multiple items may be shipped separately
• Customers will be notified in such cases

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10. DAMAGE DURING SHIPPING

• If the product is received damaged:
  • Report within 48 hours of delivery
  • Share unboxing video (mandatory)
• Claims without video proof will not be accepted

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11. RETURN SHIPPING

• In case of approved returns:
  • Customer may be required to ship the product back
  • Product must be packed securely
• TRIDI is not responsible for damage during return transit

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12. RIGHTS RESERVED

TRIDI reserves the right to:

• Modify shipping timelines
• Change logistics partners
• Update shipping charges at any time

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13. CONTACT DETAILS

📧 Email: sales@advisio.in
📱 WhatsApp: +91 9372008475
📍 Address: Mumbai, Maharashtra, India